The design of these taillights is great—no complaints there. They look fantastic on my Crosstrek. But the installation process? A nightmare.
These were advertised as Plug & Play, yet installation required transferring parts from the stock OEM taillight—something never mentioned in the listing, packaging, or anywhere online. I wasted hours trying to figure it out before finally contacting support.
Their response was dismissive, as if I should’ve automatically known to reuse OEM components. No apology—just a blunt response and an installation image that wasn’t posted anywhere else. If they had it all along, why wasn’t it included?
For a $419+ product, I expected better. These are taillights for my daily driver, not just some decorative add-on—I needed clarity to avoid messing something up. Instead, I got vague, unhelpful customer support that made it feel like my confusion was the problem, rather than their failure to provide proper instructions.
Attaching the installation image they sent, so others don’t have to deal with this nonsense. If you want true Plug & Play, look elsewhere.